temanjp Casino & Sportsbook Terms

We at temanjp operate an online gaming and sportsbook platform offering football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and MotoGP coverage. Our services are available only where local law permits. These terms describe how we conduct our platform, your account rights and obligations, and how we handle disputes.

By opening an account on temanjp, you agree to comply with these terms. We require identity verification before withdrawals, encrypt all transactions, and maintain transparent records of every deposit, participation, and withdrawal. Our tier system, weekly cashback, and referral programme are fully described here — no hidden fees, no surprise changes to bonus calculations.

This page sets out our core commitments to you and your responsibilities as a member. If you have questions about any term, our customer support team is available via live chat, email, and phone during business hours.

Account Opening and Identity Verification on temanjp

When you register an account on temanjp, you provide your email address, create a password, and complete your personal profile (full name, date of birth, contact number). Registration is free and takes approximately five minutes. You may then explore our platform, review game rules, and check our sports markets without making a deposit.

To participate in games or request a withdrawal, you must verify your identity. We require a clear photo of your national ID card, passport, or driver's license, plus proof of your current address (a recent utility bill or bank statement). Our verification team reviews these documents and typically completes the process within one business day. Verification is a legal requirement; we undertake it to comply with local regulations and protect against fraud and money laundering.

Once verified, your account remains active indefinitely. You do not need to resubmit identity documents unless we request updated information for compliance reasons. If your documentation is unclear or incomplete, our support team will contact you and guide you through resubmission. We never share your identity documents with third parties and delete them securely after verification is complete.

Deposits, Withdrawals, and Payment Methods

We accept deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically process within minutes; bank transfers usually complete within a few business hours during banking hours. There is no fixed minimum deposit; you may deposit any amount that suits your budget.

Your balance is playable immediately once a deposit is credited. If you qualify for a welcome bonus or promotional credit, it is applied automatically. All deposits are final and non-refundable once processed, unless a payment error occurs (e.g., duplicate charge). If a deposit fails or does not appear as expected, contact our support team with your transaction ID or confirmation email, and we will investigate.

When you request a withdrawal, we process it to the same payment method you used for deposits. This ensures security and traceability. Your withdrawal is subject to standard verification to comply with local regulations. Once approved, we send funds during business hours. Bank processing times vary — e-wallet withdrawals typically arrive within hours; bank transfers may take an additional business day depending on your bank's schedule. Higher tiers (Gold, Platinum, VIP) enjoy priority processing.

Bonus Terms and Promotion Conditions

Our welcome offer, weekly cashback, referral bonuses, and seasonal promotions are structured as percentages or tier unlocks, never as fixed lump sums. All bonus eligibility, calculation methods, and rollover requirements are published in advance. Bonuses are subject to standard rollover — you must play through the bonus amount at least once before requesting a withdrawal.

Welcome bonuses are credited automatically once your first deposit is processed. Weekly cashback is calculated every Monday based on your net activity (stakes minus payouts) from the previous week and is credited according to your tier level. Referral bonuses are credited once your referred friend completes verification and makes their first deposit.

We reserve the right to amend bonus terms with advance notice. Changes do not retroactively affect bonuses already earned. If you object to a change, you may close your account before the change takes effect. All bonuses are forfeited if your account is suspended due to violation of our terms (e.g., fraud, duplicate accounts, prohibited jurisdictions).

Your Account Responsibilities and Fair Play

You are responsible for maintaining the confidentiality of your password and contact information. You agree not to share your account details with others. If you believe your account has been compromised, notify our support team immediately — we can suspend your account to prevent unauthorized access.

We prohibit multiple accounts, account sharing, bonus abuse, and use of automated betting tools (bots). If we detect such activity, we reserve the right to suspend your account and withhold funds pending investigation. All games and sports markets on temanjp use certified random-number algorithms for slots and fair dealer shuffling for live tables. We do not manipulate odds or results. However, we reserve the right to adjust odds to manage our exposure on major events.

• 1
  Keep your password secureAction

  Never share your temanjp login details. Change your password regularly and use a strong combination of letters, numbers, and symbols.

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  Report suspicious activity immediatelyProtection

  If you notice unauthorized access, contact our support team right away. We can freeze your account and help you regain control.

• 3
  Do not attempt bonus abuse or multiple accountsIntegrity

  Violating fair-play rules results in account suspension and forfeiture of all bonuses and balances.

Dispute Resolution and Complaints

If you believe we have made an error on your account — a missing deposit, incorrect withdrawal, miscalculated bonus, or settlement dispute — contact our support team within 30 days of the transaction. Provide transaction details and evidence (screenshots, confirmation emails, transaction IDs). Our team will investigate and respond within 5 business days. If we cannot resolve the matter, we escalate it to our compliance team.

All disputes are handled in good faith. We maintain detailed transaction logs and audit trails for every account action. If our investigation confirms an error, we correct it immediately and credit your account. If the dispute remains unresolved after our internal process, you may escalate to the relevant local gaming authority or ombudsman in your jurisdiction. We comply with local dispute-resolution procedures.

Jurisdiction and Service Availability

temanjp is available only in jurisdictions where online gaming is permitted by local law. We cannot provide access to users in regions where wagering is prohibited. If we discover that an account has been opened from a restricted jurisdiction, we suspend it in accordance with local regulations. It is your responsibility to verify that accessing and using temanjp is legal in your location before opening an account.

We do not provide legal advice. We recommend checking your local government's website or consulting a legal professional if you are unsure about the legality of online gaming in your area. Our terms and conditions are governed by the laws of the jurisdiction in which temanjp operates, and you agree to submit to the jurisdiction's courts for any legal disputes.

Data Protection and Privacy

We protect your personal information with industry-standard encryption and security practices. Your identity documents, banking details, and transaction history are encrypted and stored securely. We do not share your information with third parties except where required by law or to process your payments.

Our full privacy policy (available on our privacy page) describes how we collect, use, and store your data. By opening an account on temanjp, you consent to data processing in accordance with that policy.

Modifications to Terms

We may update these terms at any time. Changes take effect upon publication on this page. If a change materially affects your rights or obligations, we provide at least 30 days' advance notice via email or account notification. If you do not agree with a change, you may close your account before the change takes effect. Continued use of temanjp after a change becomes effective constitutes your acceptance of the new terms.

Contact and Support

Our customer support team is available during business hours (Monday–Friday, 09:00–18:00 WIB) via live chat, email, and phone. We respond to urgent matters (account access, missing deposits) within 1 hour. General inquiries receive responses within 2–4 hours on weekdays. We communicate in English and local languages.

For account issues, bonus questions, dispute concerns, or technical problems, reach out to our support team. We are committed to resolving your concerns fairly and transparently. Thank you for being part of the temanjp community.

Additional Policy Commitments

We do not tolerate fraud, money laundering, or terrorism financing. We comply with all applicable anti-money-laundering and know-your-customer regulations. Our compliance team monitors accounts for suspicious patterns and may request additional information or documentation if needed.

Members from Jakarta, Surabaya, Bandung, Medan, and Semarang are welcome to join temanjp, provided they are in a jurisdiction where online gaming is legal. We enforce strict geographic restrictions and do not accept users from prohibited regions. All our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are processed with banking-grade security, and funds are held in segregated accounts.

By agreeing to these terms, you acknowledge that you have read them, understand your rights and responsibilities, and accept our conditions of service. Thank you for choosing temanjp as your gaming and sportsbook platform.